Privacy Policy

Osteopathy Central Otago

Last updated: November 2025.

1. Introduction

Osteopathy Central Otago (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information in accordance with the New Zealand Privacy Act 2020.

By using this website or contacting our clinic, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following information when you interact with our website or attend an appointment:

Personal information:

  • Name

  • Contact details (email, phone number)

  • Location details (for appointment purposes)

Health information:

  • Medical history related to your treatment

  • Information shared during consultations

  • ACC claim information (if applicable)

Website & technical data:

  • IP address

  • Browser type

  • Pages viewed

  • Basic analytics (non-identifying)

We only collect information that is necessary for providing safe, effective osteopathic care

3. How We Use Your Information

Your information may be used to:

  • Provide osteopathy assessment and treatment

  • Manage your appointments and communication

  • Process ACC or insurance-related information

  • Respond to enquiries or requests

  • Maintain clinical records as required by NZ law

  • Improve website performance and user experience

We never use your personal or health information for marketing without your explicit consent.

4. How We Store & Protect Your Information

All personal and health information is stored securely using encrypted systems and password-protected platforms.

We take reasonable steps to protect your data from loss, misuse, unauthorised access, or disclosure.

Clinical records are retained for the period required under New Zealand healthcare regulations.

5. Sharing of Information

We do not sell or share your information with third parties except when:

  • Required for ACC processing

  • Referring you to another health professional (with your consent)

  • Required by New Zealand law, court order, or to prevent serious harm

  • For website hosting or analytics providers who support site functionality (non-identifying data)

6. Your Rights

Under the NZ Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Ask how your information is stored or used

  • Withdraw consent for non-essential uses

Requests can be made by contacting us directly.

7. Website Cookies & Analytics

Our website may use cookies or analytics tools to improve performance and understand how visitors use the site.

This data is non-identifiable and does not include your personal or health information.

You may disable cookies in your browser at any time.

8. External Links

Our website may contain links to external sites.

We are not responsible for the privacy practices or content of those websites.

9. Contact Us

For questions about this Privacy Policy or to request access to your information, contact:

Osteopathy Central Otago

Email: liddiard84@gmail.com

Location: Cromwell, New Zealand

10. Updates to This Policy

We may update this policy occasionally. Any changes will be posted on this page with an updated revision date.