Terms & Conditions

Osteopathy Central Otago Last updated: December 2025

1. Introduction

These Terms & Conditions (“Terms”) govern your use of the services provided by Osteopathy Central Otago (“we”, “our”, “us”) and your access to this website. By booking an appointment or using this website, you agree to these Terms.

2. Services Provided

We provide professional osteopathy assessment and treatment to support pain management, mobility, and overall well-being.

All treatments are tailored to your individual needs, clinical presentation, and safety considerations.

3. Website Information Disclaimer

Content on this website is for general information purposes only. It is not medical advice.

Using this site or contacting us does not establish a practitioner–patient relationship. Always consult a registered health professional for diagnosis or treatment.

4. Booking, Appointments & Cancellations

  • Appointments can be made via our online booking system or by contacting the clinic directly.

  • You are responsible for attending at the scheduled time.

  • Please provide at least 24 hours’ notice for cancellations or rescheduling.

    • Late cancellations or no-shows may incur a fee. (See our full Cancellation Policy for details.)

5. Payment Terms:

  • Payment is due at the time of your appointment unless otherwise arranged.

  • Accepted payment methods: BNZ Pay credit/debit cards, cash, or bank transfer (if pre-arranged).

  • ACC co-payments may apply where relevant.

  • Outstanding balances must be cleared before future appointments can be booked.6. Health & Safety

6. Health & Safety:

You agree to:

  • Provide complete and accurate health information.

  • Inform your osteopath of changes in your condition.

  • Follow reasonable treatment instructions.

We reserve the right to decline or discontinue treatment if:

  • It is unsafe to continue treatment.

  • Required information is incomplete or misleading.

  • Referral to another health professional is necessary.

7. Limitation of Liability:

While we provide treatment to professional standards:

  • We are not liable for outcomes outside reasonable clinical expectation.

  • We are not responsible for injury or complications if relevant information is withheld.

These Terms do not limit your rights under New Zealand consumer law.

8. Website Use & Intellectual Property:

  • You may not copy, reproduce, or distribute website content without written consent.

  • The website is to be used for lawful purposes only.

  • All content, branding, and graphics are the property of Osteopathy Central Otago unless otherwise stated.

9. External Links:

  • You may not copy, reproduce, or distribute website content without written consent.

  • The website is to be used for lawful purposes only.

  • All content, branding, and graphics are the property of Osteopathy Central Otago unless otherwise stated.

10. Governing Law:

These Terms are governed by the laws of New Zealand, and any disputes are subject to NZ jurisdiction.

11. Contact Us:

For questions regarding these Terms:

Osteopathy Central Otago

Email: info@osteopathycentralotago.com

Phone: +642902420941

Location: Cromwell, New Zealand